You buy and watch all online concerts via the LMP website, and they will be listed on our LMP On Demand page. Simply scroll down and click on the concert you wish to watch. On the concert page, click the red ‘Buy & Watch’ button and you will be taken through the payment process to secure your ticket. After making your purchase, click on the ‘My on Demand’ button at the top of the website, and you will be taken to your ‘My On Demand’ page where all your ‘tickets’ are stored. When the concert is available to view online, a red ‘WATCH’ button will go live on your ‘ticket’. Simply click this button to be taken to the concert page where your video will now be ready to watch.

If you have bought a ‘Package’ of the Spotlight concerts, the ‘Package’ ticket will appear in your ‘My On Demand’ page, which you can access via the button at the top right of the website (you must be logged in). Click ‘WATCH’ on your ‘ticket’ and you will be taken to the ‘Package’ page. To watch your concert you simply scroll down this page to where you see ‘WATCH – Spotlight On Sheku’ (for example) and click that red text (which is a link) which will take you to that online concert page where the video will have loaded (a video on the ‘Package’ page will also give these instructions). Concert films will only be live from certain dates, and only available to view for 30 days from their go-live date.

No, you don’t have to have created an account before you make a purchase. During the payment process for your first concert ticket, you will need to confirm your email address and you must create a password at the end of the payment process in order to access your account to watch the films.

Discount Codes must be added when you click through to your ‘Basket’ to purchase your ticket(s). Add the code into the ‘Discount Code’ field on the right-hand side of the Basket page and click the ‘Apply Code’ button. The discount will be applied. If you are an LMP Friend, your discount will be applied automatically as soon as you have logged in with your email and password. If you have a ‘Gift Voucher’, or you have credit in your account, then you need to wait until you reach the payment page at the end of the process, and then you redeem the voucher or tick the ‘use credit’ field as part of the process.

If you have a Gift Voucher, or credit in your account, then these can be redeemed as part of the purchase process. This is not redeemed via ‘Basket’ but on the ‘Checkout’ page, where you add the Gift Voucher (enter the voucher ID and press ‘return’ and it will be redeemed) or tick the ‘use Credit’ field when prompted. The amount will be deducted from your final payment.

LMP Friends enjoy a variety of discounts. Your discount will be applied automatically as soon as you have logged in and started the payment process. If you are not an LMP Friend then you can find out more about the scheme here.

No, this is simply an invitation to top up your ticket price with a small donation to support the orchestra. If you would like to make a donation, then add the amount and click the button and you will be invited to add gift aid before you then proceed through the payment process.

Yes. All sensitive data we handle is sent via SSL – this means that data is shared via an encrypted link and is completely secure.

Yes, you will receive an email confirmation for all ticket purchases. The copy on these is generic so ignore any requests to ‘show this confirmation email on the day’ if you have purchased a ticket for an online concert. In case you cannot see the receipt in your inbox, please check your Junk or Spam folder.

Yes you can! We can accept payment in GBP sterling, and when you buy a ticket you will automatically pay in the relevant currency for your location. Simply create an account and buy your ticket with a Visa, Mastercard credit or debit cards or American Express credit card and your transaction will be processed, but please note that your bank/credit card company may add extra transaction fees.

If you do not yet have an account on the LMP website, simply click the ‘My Account’ button at the top of the Home Page and you will be invited to register.

Once you have an account on the LMP website you will be able to log in your account by clicking the ‘My Account’ or ‘My on Demand’ buttons at the top of the LMP website homepage www.londonmozartplayers.com

If you get an error on your password or you can’t remember it, then there will be a prompt to request a password reset. You will need to enter your email into the request, and a link to reset your password will be sent to that email address. This should arrive imminently, but do please remember to check your spam/junk folder if nothing appears.

You can access all your settings on your ‘My Account’ page once you have logged in. You will be able to see your contact preferences, a list of ticket purchases, special offers and so on. You can also store a credit card in your account to make your next purchase more seamless.

Simply click on the ‘My Account’ button and go to ‘Contact Preferences’ and click the ‘Edit’ button. When you update all the preferences you will no longer be asked related questions as part of the payment process.

No, you can watch concerts on your usual browser. Our videos are supported on Google Chrome, Microsoft Edge, Safari or Firefox.

Once you have bought a ticket to an online concert, your tickets will be held on your ‘My on Demand’ page, which can be accessed via the relevant button at the top of the LMP website home page. If you have not already logged in you will be given a prompt. This page will list ALL the online concerts that you have bought tickets for, and once the concert goes live, a red ‘WATCH’ button will appear on your ‘ticket’. Click ‘WATCH’ and you will be taken to the concert page where your video will be live.

You can also access the concerts via the ‘LMP On Demand’ page; if you have paid for a ticket for a concert, then the video will be available when you visit the relevant concert page (as long as you are logged in).

Most concerts will be available to view for six months, but some concerts only have a limited viewing time (eg 48 hours), so do check the viewing dates on the concert page when you purchase your ticket.

Yes, you will need to be logged in to your account to watch your videos, and you will be prompted to log in when you go to your ‘My on Demand’ page. You can access this page by clicking the ‘My on Demand’ button at the top of the homepage on the LMP website. Alternatively, you can click the ‘My Account’ button to log in.

Yes. Account holders can watch our concerts at any time, as many times, and on as many devices as you like while the concert is available: computer, tablets, phone or on your smart TV (via Chromecast, or mirroring your Apple device on Apple TV). Tickets are valid for one household.

Make your video full screen by clicking the icon in the bottom right hand corner. You can share the video from your device to your television.  You can watch it through ‘Chromecast’ or on your Google Chrome browser, or by mirroring your Apple Device. Follow these links for guidance:

Sharing from Chromecast or your Google Chrome browser

Sharing from an Apple Device

Yes! There are for some online events, and these will be available to download for each concert. They will be released a few days before each concert and will be found on the individual concert pages.

Sing up for the LMP monthly newsletter and you will get advance information about all our forthcoming concerts.